Privacy policy

Kraken Power · Bloom Capital LLC

This policy describes the Kraken Power customer app (boats, vans, and off-grid sites) and the API that serves it. Kraken Power is operated by Bloom Capital LLC, a Wyoming limited liability company. Euramco Group supplies hardware. Euramco Group is not the operator of this app.

Who we are

Kraken Power is operated by Bloom Capital LLC, a Wyoming limited liability company. Support: krakenpower.com/support. Email listed there: theteam@krakenpower.com.

Effective date: December 31, 2026.

What the app collects

Collected to run the product, linked to the account, and not used for advertising or tracking. There is no third-party advertising SDK.

Phone number. Sign-in is a code sent by Twilio Verify. The number is stored on the account. It is not shown to other owners or on a public PRO profile.
Name. The display name you set. A person applying to be a Kraken PRO also enters a legal name for review.
Email. Not used for sign-in. Production sign-in is phone only.
Photos. Camera and photo library, used for KrakenAI questions, equipment labels, PRO credential and insurance uploads, and job evidence.
Location. The app does not request device GPS and does not read precise or coarse location from the phone. If you type an address for a home, cabin, or ranch, that address is stored and geocoded on the server. The address is optional.
User content. Logbook notes, asset descriptions, PRO profile text (bio and service area), job notes, and rating comments.
KrakenAI chat. Questions you ask, and the replies, stored with your account. Photos you attach to a question are stored with that chat.
Product interaction. Events needed to run the app. Aggregate learning from customer data stays off until terms are finalized. The switch is in Settings and defaults to off.
Payments. The app does not collect card numbers and does not use In-App Purchase. Shopify sells hardware (parts). For a Kraken PRO's work, the owner pays Kraken: a deposit before the work starts, and the balance later. When the owner accepts the work, Kraken pays the PRO through Stripe Express. Shopify and Stripe process the card. Kraken stores the order and, for PRO payouts, a tax ledger (amounts, tax year, and the last four digits of a tax id). A full tax id is not stored in Kraken. This version of the app does not take payment yet.

Not collected: contacts, health data, browsing history, search history, and advertising identifiers.

Who else sees it

Twilio Verify, to send the sign-in code.
A Kraken PRO, after you share a boat, van, or site for a job. The share is what you grant in the app. The PRO does not get your phone number from the public profile.
Shopify, for hardware checkout. Stripe, including Stripe Express, when an owner pays Kraken for PRO work and when Kraken pays the PRO after the owner accepts the work. This version of the app does not take payment yet.
Kraken admins, for PRO credential review, through a short-lived link. Owners see the kind of credential (for example ABYC), not the document or the number.

We do not sell personal information.

Account deletion

In the app: Settings → Delete account, then type DELETE. There is no password. You can also use the account deletion page.

Deletion removes or anonymizes your profile, phone number, KrakenAI chat, and logbook notes. Assets you solely own (no organization shares ownership) are renamed "Deleted asset" and their address, hull or vehicle identifiers, and photos are removed. Sign-in sessions and push tokens are revoked. That account cannot be opened again. The same mobile number may be used later to create a new account. The new account does not include the deleted account's boats, vans, sites, chat, notes, or photos.

Orders and payment records stay in pseudonymized form: the row stays, tied to a deleted-account id, with the name removed. The PRO payout ledger used for 1099 reporting is kept for 4 years from the day the account is deleted, then it may be purged. Amounts, tax year, and tax-id last 4 stay for that period. The name does not. The 1099 payer name is Bloom Capital LLC. No automatic purge is running yet.

Job records stay on the asset so the work history is not destroyed. They no longer carry your name, email, or phone. Photos saved as commissioning evidence stay with the job. They are not deleted when the account is deleted.

Children

Kraken Power is not made for children.